Returns & Refunds Policy

At Sole Dynasty Vault, we want our customers to shop with confidence. Because we offer both new and pre-owned footwear, return eligibility depends on the condition in which the item was sold. Please review this policy carefully before completing your purchase.

New Shoes — 14-Day Return Policy

Shoes sold as New are eligible for return within 14 days of delivery.

To qualify for a return, the item must be:

Unworn and unused
In the same condition in which it was received
Returned with the original shoe box and packaging
Returned with all original tags, accessories, laces, inserts, and authentication materials, when applicable
Free from odors, stains, creasing from wear, damage, or alterations

Shoes that have been worn or used after delivery are not eligible for return.

Please do not use the original shoe box as the shipping box. Shipping labels, tape, or other markings should not be placed directly on the shoe box.

To request a return, email soledynastyvault@outlook.com within 14 days of delivery and include your order number and reason for the return.

Pre-Owned / Used Shoes — FINAL SALE

ALL PRE-OWNED OR USED FOOTWEAR SALES ARE FINAL.

Because the condition and signs of wear of every pre-owned item are unique and disclosed at the time of purchase, used shoes cannot be returned, exchanged, or refunded.

We encourage customers to carefully review all product photographs, descriptions, sizing information, and disclosed condition details before purchasing a pre-owned item.

If you have questions about the condition or details of a used item, please contact us before placing your order.

This final-sale policy does not limit any rights you may have if you receive an incorrect item or if an item is materially different from its listing.

Return Shipping

For eligible new-shoe returns, customers are responsible for return shipping costs unless the return is due to an error by Sole Dynasty Vault.

Original shipping charges are non-refundable unless we sent an incorrect item or otherwise determine that the issue was our responsibility.

We recommend using a trackable shipping service. Sole Dynasty Vault is not responsible for return packages lost or damaged while being shipped back to us.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If you receive the wrong item, or your order arrives damaged or materially different from its listing, contact us at soledynastyvault@outlook.com within 48 hours of delivery.

Please provide your order number along with clear photographs of the item and packaging so we can review the issue.

This applies to both new and pre-owned purchases.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable except when the return is the result of an error by Sole Dynasty Vault.

Exchanges

Due to the limited availability of many of our products, we cannot guarantee exchanges.

For an eligible new item, please contact us regarding your return. You may then place a new order for another size or product if it is available.

Pre-owned/used merchandise cannot be exchanged.

Order Cancellations

You may cancel orders within 12 hours of purchase, provided the order has not already been processed or shipped.

To request a cancellation, email soledynastyvault@outlook.com as soon as possible with your order number and cancellation request.

After the 12-hour cancellation window has passed, orders cannot be canceled. If an eligible new item has already shipped, you may return it in accordance with our 14-Day Return Policy. Pre-owned/used items are final sale and cannot be returned or refunded.

Authenticity & Return Requirements

Sole Dynasty Vault is committed to selling authentic merchandise.

Any authentication tags, seals, or other materials included with an eligible new item must remain intact. Removing or altering required authentication materials may make the item ineligible for return.