Shipping policy

Thank you for shopping with Sole Dynasty Vault! We carefully prepare and package every order to help ensure your purchase arrives safely. Please review our shipping policy before placing your order.

Where We Ship

Sole Dynasty Vault currently ships within the United States and U.S. territories only.

We do not currently offer international shipping outside of the United States and its territories.

Shipping availability, rates, and delivery estimates will be displayed at checkout based on the destination.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping/transit time. During holidays, promotions, new releases, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

Available shipping options, rates, and estimated delivery times are calculated and displayed at checkout.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Sole Dynasty Vault. Carrier delays due to weather, holidays, service disruptions, or other circumstances outside our control may occur.

Orders shipped to certain U.S. territories may require additional transit time.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your purchase.

If you discover an error, contact us immediately at soledynastyvault@outlook.com. We will do our best to correct the address if the order has not been processed or shipped, but changes cannot be guaranteed.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Tracking Your Order

Tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, contact us at soledynastyvault@outlook.com.

Lost, Stolen, or Missing Packages

If a package appears to be lost while in transit, please contact us so we can review the shipment and, when appropriate, assist with initiating an inquiry or claim with the shipping carrier.

Sole Dynasty Vault is not responsible for packages that are lost or stolen after the carrier confirms successful delivery to the shipping address provided by the customer.

If tracking shows your package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, and contact the shipping carrier for additional delivery information.

Damaged Packages

If your order arrives damaged, contact soledynastyvault@outlook.com within 48 hours of delivery.

Please provide your order number and clear photographs of the shipping package, shipping label, merchandise, and damage. Keep all original packaging while the issue is being reviewed.

Returned-to-Sender Packages

If a package is returned to Sole Dynasty Vault because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or another issue not caused by Sole Dynasty Vault, the customer may be responsible for the cost of shipping the order again.

We will contact you after the returned package is received to determine the appropriate next steps.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not already been processed or shipped.

To request a cancellation, email soledynastyvault@outlook.com as soon as possible and include your order number.

After the 12-hour cancellation window has passed, orders cannot be canceled.

Returns

New shoes: Eligible for return within 14 days of delivery, provided the merchandise meets all requirements outlined in our Returns & Refunds Policy.

Pre-owned/used shoes: All sales are final. Pre-owned merchandise cannot be returned or exchanged except where otherwise required by law or in the event of an eligible order issue described in our Returns & Refunds Policy.